Refund policy
Returns and Refunds Policy
Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s). Please raise a request here with order and contact details -info@fitfire.co.in. In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
Cancellation Policy
Cancellation of an order is allowed only if an email is sent to info@fitfire.co.in within 12 hours of ordering or before issuance of dispatch notification details to your email, whichever is earlier. No cancellation request will be entertained after the order is dispatched from our warehouse. You can use the option of returning the products as mentioned herein.
FAQ:
Under what conditions can I return/ replace my product?
Wrong product delivered
Expired product delivered
Damaged product delivered – Physical damage/ tampered product or packaging
Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
Opened/ used/ altered products.
Original packaging (mono cartons, labels, etc.) missing.
The return/ replacement request is generated after 7 days from the date of delivery.
The damaged/ missing product is reported after 2 days from the date of delivery.
How are returns processed?
Once you request to return a product, a pick up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
How will I receive the refund for my canceled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.
How long does it take to receive a refund for a canceled order or returned product?
We will process your refund within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.